Sr. Program Manager

The FBA Inventory and Capacity Management team is responsible for the challenging task of controlling FBA inventory volume sent to and stored in the Amazon Fulfillment Network (AFN), while still allowing sellers to grow at the pace they desire. Our team is uniquely positioned to identify opportunities to better align incentives between Amazon and sellers, for example if there is selection or sellers that are systematically unprofitable.
As a Senior Program Manager for FBA Capacity Management, you will play a key role in developing and managing processes that will improve the seller experience when it comes to managing their FBA inventory. You will work with Product Managers, Sales & Operations Planning, Fulfillment Technologies, and Selling Partner Support leaders to determine the right system configurations to execute capacity plans for global marketplaces. You will work with tech teams to develop ways to automate key processes and create seller level analytics to identify further opportunities for improving seller experience. This is also a highly cross functional role which will require you to work with stakeholders WW and scale product adoption. This is an opportunity to work in a startup like environment within Amazon and we seek a Program leader who is motivated by a fast-paced and highly entrepreneurial environment. You will leverage your deep expertise to work backwards from our customers, identify the right opportunities to help us accelerate at scale, and innovate faster for our customers. If you have a passion for innovation, for thinking big to tackle ambiguous problems, for solving some of the biggest technical challenges in the industry, and for building elegant products that delight our customers, we need you!


Key job responsibilities
- Owner of capacity formation decisions, operations and operational excellence
- Manage day-to-day processes needed for inventory capacity management
- Work with SCOT S&OP, Capacity and FBA Inbound teams to configure FBA tools
- Make process improvements and innovations to reduce seller contacts
- Work with tech teams on automating processes and improving operational excellence
- Deep dive impact processes have on the seller experience and work with Product Managers on prioritizing features
- Develop and track operational excellence metrics and goals
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 2+ years of driving process improvements experience
- Master's degree, or MBA in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field

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