We are seeking an Onboarding Manager to lead the Technical Customer Solutions team (CSM-T), to join the MCCF team. As a Manager of CSM-Ts, you will have the exciting opportunity to help drive the growth, connect with customers, and shape the future of Buy With Prime (BwP) , MultiChannel Fulfillment (MCF) and other Amazon Supply Chain Services. This role will own building, managing, and scaling the team. The ideal candidate will possess a delivery background, with a passion for the customer, and experience leading technical and operational delivery teams. You will be adept at delivering desired outcomes through others, while staying abreast of the detail. You should also be a self-starter who is prepared to own, define, develop, and execute a strategy for onboarding programs within the defined region.
If you are entrepreneurial and want to build and own transformative technology-driven products, join us in making history!
Key job responsibilities
- Utilize leadership skills, technical depth and business experience to lead the onboarding team and demonstrate progress and value to C-suite and other key stakeholders
- Think strategically and execute on organization and team goals/initiatives and deliver results.
- Manage team to exceed goals, manage onboarding pipelines, and report progress across different business stakeholders.
- Develop customer solutions managers to think big, and deliver value to the customers and Amazon through innovation, continuous improvement and deliver value beyond onboarding programs.
Key job responsibilities
- As a leader, you and your team will earn trust across the customer’s organization, identify strategic opportunities, establish roadmaps and actionable program plans, capture success criteria, and implement strong governance of your team's projects.
- You own and drive execution excellence for the end-to-end customer journey (e.g., technical, operational, organizational, and educational) that span tech teams, executives, and business units.
- You are a critical partner to our customers, shepherding them through their stages of MCF and BwP integration and adoption.
- You translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones.
- You manage cadence by leading the reporting and tracking functions along the way.
- You own the execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and launch plans.
- You have a strong technical background, be detail driven, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a leader, have the ability to gain stakeholder buy-in, negotiate and lead various teams.
- You hire, on-board, train, and develop new Customer Solutions Managers from internal and external sources
- You have excellent customer engagement skills through all levels of an organization and develop long term relationships based on excellence
- You develop and utilize strong writing skills to partner with stakeholders and develop customer and business plans, and develop the team's writing skills- Bachelor's degree in a relevant field or equivalent work experience
- Experience communicating to senior management and customers verbally and in writing
- 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
- Strong analytical and problem-solving skills, with the capacity to leverage data to drive informed decision-making.
- Experience navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation and on-time delivery.
- 3+ years of managing a technical team of customer solution managers, solutions architects, sales engineers or similar technical roles experience- MBA
- Experience mentoring, coaching, and influencing colleagues, collaborators, and stakeholders
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company
- Experience working with diverse or differing data sets including creating and compiling data into a final distribution for management consumption
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $152,100/year in our lowest geographic market up to $262,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit
https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
