AI-driven brand agents for marketers and publishers
Firsthand is an AI-driven platform based in Midtown South, New York, that connects brands and publishers through real-time, conversational campaigns. With $26 million in Series A funding, Firsthand is scaling its innovative AI-powered brand agents, which enable personalized interactions across vario...
Firsthand offers a flexible hybrid work model, unlimited PTO, a 401(k) plan from day one, zero-cost medical plans, and paid parental leave, ensuring t...
Firsthand fosters a culture that prioritizes real-time interactions between brands and consumers, leveraging AI to enhance engagement. The company is ...
Firsthand • New York
Firsthand is seeking a Director of Channel Operations to build and scale revenue operations across their Channel Publisher and Marketer & Agency sales channels. This role requires strong operational expertise and collaboration with various stakeholders.
You have a proven track record in operations management, ideally with experience in revenue operations or channel operations. Your ability to build and scale operational infrastructures is complemented by your strong analytical skills and attention to detail. You thrive in collaborative environments, working closely with sales teams and external partners to drive efficiency and effectiveness. You understand the nuances of the marketing and advertising landscape, particularly in relation to AI-driven consumer engagement. Your leadership style fosters an open and inclusive culture, encouraging team members to contribute their ideas and insights. You are adaptable and can navigate the complexities of a fast-paced startup environment, ensuring that operational processes align with business goals.
Experience in the AI or digital marketing sectors is a plus, as is familiarity with sales channel dynamics. You may have worked with various sales methodologies and understand how to leverage technology to enhance operational performance. A background in data analysis or project management would also be beneficial, allowing you to make informed decisions based on metrics and KPIs.
As the Director of Channel Operations, you will own the operational backbone that supports Firsthand's sales channels. This includes developing and implementing processes that enable the Channel Publisher and Marketer & Agency sales teams to scale efficiently. You will collaborate with internal stakeholders to identify operational challenges and opportunities for improvement, ensuring that the sales teams have the resources and support they need to succeed. Your role will involve analyzing sales data to inform strategic decisions and optimize performance. You will also be responsible for building relationships with external partners, ensuring that Firsthand's operational strategies align with market needs. Additionally, you will lead a team of operations professionals, providing guidance and mentorship to help them grow in their roles. Your contributions will be critical in shaping the future of Firsthand's revenue operations and driving the company's growth.
Firsthand offers a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with a talented team dedicated to transforming consumer engagement through AI. The company promotes a culture of inclusivity and professional development, ensuring that all team members feel valued and empowered. Compensation and equity will be market-competitive, reflecting the company's commitment to attracting top talent. You will also benefit from flexible working arrangements, allowing you to balance your professional and personal life effectively. Join Firsthand and be part of a mission-driven organization that is shaping the future of AI in marketing and advertising.
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