The cloud monitoring platform engineers love
Datadog (NYSE: DDOG) is a leading cloud observability platform that provides monitoring and analytics for applications, infrastructure, and logs. Trusted by over 26,000 customers including major companies like Netflix, Samsung, and Airbnb, Datadog is headquartered in New York City. The company went ...
Datadog offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy. Employees also benefit from a learning ...
Datadog fosters an engineering-first culture, with 70% of its workforce comprising engineers. The company emphasizes a strong focus on solving complex...
Datadog • Singapore, Singapore
Datadog is seeking a Customer Success Manager to drive product attachment and foster strong relationships with existing customers. You'll focus on onboarding, upselling, and ensuring a positive customer experience. This role requires 5+ years of experience in customer success or a related field.
You have over 5 years of experience in customer success or a related field, demonstrating a strong ability to build and maintain long-term relationships with clients. Your communication skills are exceptional, allowing you to effectively advocate for customers while also promoting growth opportunities. You are detail-oriented and motivated by the chance to make a visible impact through your work. You thrive in a collaborative environment and understand the importance of teamwork in achieving customer satisfaction.
Experience in a technology or SaaS company is a plus, as it equips you with the knowledge to understand customer needs in a tech-driven landscape. Familiarity with customer relationship management tools will enhance your ability to track customer interactions and identify opportunities for upselling and cross-selling.
As a Customer Success Manager at Datadog, you will partner with the sales team to ensure a smooth transition and onboarding experience for new customers. Your role will involve proactively building relationships with customers to create mutual trust and understanding. You will carry out the full sales cycle for growth opportunities within existing customer accounts, acting as an advisor to ensure they leverage the Datadog solution effectively. Monitoring usage trends will be crucial in uncovering renewal risks and promoting greater adoption rates among customers. You will collaborate cross-functionally with internal teams, including Support, Product, Finance, and Legal, to advocate for the customer and enhance their experience with Datadog.
Datadog values a strong office culture that fosters collaboration and creativity. As part of a hybrid workplace, you will have the flexibility to create a work-life harmony that suits your needs. You will be part of a team that is dedicated to ensuring customer success and satisfaction, with opportunities for professional growth and development within the company. Datadog is committed to providing a supportive environment where your contributions can make a significant impact on both the company and its customers.
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