Senior Solutions Architect | Germany | Remote

Who you are

You have a strong background in solutions architecture with at least 5 years of experience in a customer-facing role — you've successfully guided clients through complex technical challenges and have a knack for translating technical concepts into business value. Your expertise in observability tools, particularly Grafana, allows you to provide insightful solutions that enhance customer satisfaction and drive adoption. You thrive in a remote-first environment and are comfortable collaborating with cross-functional teams to deliver exceptional results. You understand the importance of customer feedback and use it to inform your approach, ensuring that solutions are tailored to meet specific needs. You are a proactive communicator who builds trust with clients and colleagues alike, fostering a collaborative atmosphere that encourages innovation and problem-solving.

Desirable

Experience with cloud platforms and observability stacks is a plus, as is familiarity with open-source software. You have a passion for continuous learning and are eager to stay updated on industry trends and emerging technologies. Your ability to mentor junior team members and share knowledge contributes to a culture of growth and development within the organization.

What you'll do

As a Senior Solutions Architect at Grafana, you will be a key player in the Customer Experience team, working closely with clients to understand their unique challenges and objectives. You will leverage your technical expertise to design and implement solutions that maximize the value of Grafana's products. Your role will involve conducting workshops and training sessions to empower customers and accelerate their adoption of Grafana tools. You will collaborate with product and engineering teams to provide feedback on customer needs and help shape the future of Grafana's offerings. Additionally, you will be responsible for creating technical documentation and best practices to support clients in their journey with Grafana. Your contributions will directly impact customer success and satisfaction, making you an integral part of Grafana's mission to deliver exceptional observability solutions.

What we offer

Grafana Labs offers a remote-first work environment that values transparency, autonomy, and trust. You will have the opportunity to work with a diverse team of talented professionals who are passionate about open-source technology and innovation. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a meaningful impact in the world of observability and help shape the future of Grafana as we continue to scale and evolve our offerings.