Catalog Specialist, IN Softlines

Who you are

You hold a bachelor's degree and are fluent in English, both written and spoken. You have experience with Microsoft Office products, particularly Excel, which you will use to analyze data and identify trends. Your ability to manage brand metrics and resolve customer issues is essential for success in this role. You are detail-oriented and capable of following predefined processes and guidelines to ensure high levels of accuracy and productivity. You thrive in a collaborative environment, interacting with customers and gathering feedback to enhance catalog quality.

What you'll do

As a Catalog Specialist, you will drive programmatic improvements to catalog quality for Softlines and Beauty. Under general supervision, you will follow established processes and guidelines to perform tasks efficiently. Your responsibilities will include interacting with customers, gathering feedback, and ensuring that Amazon remains competitive with a wide selection and accurate product information. You will maintain records of your work, track business workflows, and escalate any deviations as necessary. Additionally, you will report audit results and communicate findings to your team. Analyzing data to identify new trends and patterns will be a key part of your role, as will translating customer escalations into actionable guidelines to improve processes.

What we offer

At Amazon, we foster an inclusive culture that empowers our employees to deliver the best results for our customers. You will have the opportunity to work in a dynamic environment where your contributions directly impact the quality of our catalog. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to provide a wide selection of products and exceptional customer service.