IT Support Engineer IV

Who you are

You have substantial experience in IT support, demonstrating the ability to resolve a wide range of moderately complex issues. Your problem-solving skills are complemented by a take-charge attitude, allowing you to adapt solutions to various situations effectively. You are comfortable mentoring junior staff, sharing your knowledge, and contributing to process improvements within the support team. You thrive in a collaborative environment where teamwork and accountability are valued, and you are committed to delivering high-quality service in a timely manner.

What you'll do

In this role, you will handle complex help desk inquiries that require analysis and adaptation of standard procedures. You will manage multiple ticket queues efficiently, prioritizing tasks based on business impact and SLA requirements. Your responsibilities will include performing advanced troubleshooting for desktop, hardware, and software issues, ensuring that all inquiries are resolved promptly. You will also be expected to contribute to process improvements, helping to streamline operations within the support team. Regular in-person attendance at the Waltham office is essential, as you will be part of a team that values collaboration and direct communication.

What we offer

At ZoomInfo, you will be part of a culture that encourages creativity and innovation. We provide tools that amplify your impact and support your professional growth. You will work in a dynamic environment where your contributions are recognized and celebrated. We believe in fostering a workplace where accountability and results are paramount, and we are committed to helping you unlock your full potential. Join us and thrive in a role that not only challenges you but also allows you to make a significant impact within the organization.