Senior Agent, Customer Service (Russian Speaker) - Willing to relocate to Kuala Lumpur, Malaysia

Who you are

You have experience in customer service, particularly in a fast-paced environment where you have interacted with diverse customers. Your strong communication skills enable you to address inquiries and resolve issues effectively, ensuring a positive experience for users. You are fluent in Russian and possess a good understanding of the crypto industry, which helps you relate to customers' needs and concerns. You are adaptable and can handle multiple communication channels, including live chat, email, and voice calls, with professionalism and courtesy.

Desirable

Experience in the crypto or financial services sector is a plus, as it allows you to better understand the products and services offered by OKX. Familiarity with customer support tools and platforms will enhance your ability to manage inquiries efficiently. A proactive approach to problem-solving and a willingness to learn about new technologies will set you apart in this role.

What you'll do

In this role, you will be responsible for interacting with customers to address their inquiries and problems in real-time. You will provide quick responses through live chat and maintain a professional demeanor while assisting customers. Following up on help requests will also require you to communicate via email, ensuring that all customer concerns are addressed promptly. You will collaborate with internal teams, including product managers and marketing, to relay customer feedback and complaints regarding the company's products and services. Your strong understanding of OKX's offerings will enable you to communicate effectively with customers and provide them with accurate information.

What we offer

At OKX, you will be part of a dynamic team that values collaboration and innovation. We offer a supportive work environment where your contributions are recognized and valued. You will have the opportunity to grow your skills in the rapidly evolving crypto industry and be part of a company that is shaping the future of finance. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace.