Senior Air Operations Associate, Hanoi

Who you are

You have significant experience in air operations, ideally with a background in logistics or supply chain management. You are ready to take on a leadership role, guiding a team to ensure high-quality execution in airfreight operations. You possess strong problem-solving skills and can handle complex cases with ease, ensuring that shipments move on time and with accuracy. You are a natural coach, eager to develop your teammates and drive process improvements that will shape the future of operations in Vietnam. Your ability to communicate effectively and manage escalations will be key to your success in this role.

What you'll do

In this position, you will oversee the daily operations of airfreight, ensuring that all processes align with company strategy and customer requirements. You will coordinate with various stakeholders to implement effective airfreight operations, acting as the first escalation point for any shipment issues. Your leadership will be crucial in maintaining a high standard of service, as you guide your team through challenges and celebrate their successes. You will also be responsible for identifying areas for process improvement, implementing changes that enhance efficiency and effectiveness in operations. Your role will involve regular communication with customers to ensure their needs are met and expectations exceeded, fostering strong relationships that contribute to the overall success of Flexport.

What we offer

At Flexport, you will be part of a mission-driven company that is reshaping global trade. We offer a collaborative work environment where your contributions will have a direct impact on the future of logistics. You will have opportunities for professional growth and development, as we believe in nurturing our talent and promoting from within. Our team is dedicated to making global commerce easier and more efficient, and we encourage you to apply even if your experience doesn't match every requirement. Join us in tackling global challenges and making a difference in the world of trade.