The digital adoption platform for enterprise success
WalkMe, headquartered in South Beach, San Francisco, CA, is a leading digital adoption platform that empowers organizations to enhance employee and customer engagement. With over 2,000 corporate customers including IBM, LinkedIn, and Microsoft, WalkMe's software enables businesses to measure and max...
WalkMe offers comprehensive health care coverage for medical, dental, and vision, a 401(k) plan with company matching, generous parental leave program...
WalkMe fosters a culture centered around transparency and innovation, focusing on providing visibility into the tech stack for CIOs and executive mana...
WalkMe • Raleigh
WalkMe is hiring a Customer Success Engineer to work directly with customers, ensuring their success with the Digital Adoption Platform. This role requires technical expertise and a focus on delivering solutions that drive customer value.
You have a strong technical background and experience in customer-facing roles, enabling you to effectively support clients in leveraging WalkMe's Digital Adoption Platform. You understand the importance of customer success and are passionate about helping organizations maximize their digital assets. You possess excellent communication skills, allowing you to convey complex technical concepts in an accessible manner. You thrive in collaborative environments and enjoy working closely with cross-functional teams to deliver exceptional customer experiences. You are proactive in identifying customer needs and are committed to driving value through innovative solutions. You are adaptable and can navigate the complexities of digital transformation, ensuring that clients achieve their desired outcomes with WalkMe's platform.
As a Customer Success Engineer at WalkMe, you will engage directly with customers to ensure they are successfully utilizing the Digital Adoption Platform. You will provide technical expertise and support across all customer success regions, helping clients to implement and optimize WalkMe's features. You will work closely with customers to understand their unique challenges and provide tailored solutions that enhance their digital transformation journey. You will collaborate with product and engineering teams to relay customer feedback and contribute to product improvements. Your role will involve conducting training sessions and workshops to empower customers to fully harness the capabilities of the platform. You will also monitor customer engagement and usage metrics, proactively addressing any issues that may arise. Your goal is to drive customer satisfaction and retention by delivering exceptional value through WalkMe's solutions.
At WalkMe, you will be part of a dynamic team that is dedicated to revolutionizing the digital transformation journey for businesses. We offer a collaborative work environment where your contributions are valued and recognized. You will have opportunities for professional growth and development, as well as access to resources that support your career advancement. We believe in empowering our employees to make a meaningful impact and drive success for our customers. Join us in shaping the future of digital adoption and be part of a company that is at the forefront of innovation in the tech industry.
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