Empowering students through accessible reading materials
Newsela is an edtech company based in New York, specializing in literacy and reading comprehension tools for K-12 students. Founded in 2013, Newsela serves over 40 million students and 1.5 million teachers across more than 20,000 schools. The platform provides access to a vast library of articles an...
Employees enjoy competitive salaries, equity options, generous PTO, and a flexible remote work policy. Newsela also offers a learning budget to suppor...
Newsela fosters a culture of innovation and inclusivity, prioritizing literacy and education equity. The company values collaboration and encourages e...
Newsela • Remote - United States
Newsela is seeking a Senior Manager, Customer Operations to drive operational excellence and strategic insights across the Customer organization. You'll collaborate with various teams to enhance customer success and improve overall customer health. This role requires strong leadership and analytical skills.
You have a proven track record of leading customer operations with a focus on driving strategic initiatives and operational excellence. With 5+ years of experience in customer success or operations, you understand the importance of data-driven decision-making and can translate insights into actionable strategies. You excel in cross-functional collaboration, working closely with customer leadership and various teams to ensure alignment and support for customer success initiatives. Your leadership style is hands-on, and you enjoy mentoring and coaching team members to achieve their best work. You are adept at managing complex projects and can navigate the challenges of change management effectively. You are passionate about improving customer experiences and outcomes, and you thrive in environments where you can make a significant impact.
In this role, you will act as the primary operational partner to customer leadership, providing insights and trend analysis to inform strategy and decision-making. You will lead regular cross-functional forums to present data-driven insights on customer risk and adoption gaps, collaborating with customer success leaders to align on action plans. You will oversee the enhancement of go-to-market tooling and custom analytics, ensuring that customer teams are equipped with the right insights and workflows. Your responsibilities will include managing a Senior Analyst in Customer Operations, providing direction and prioritization while remaining deeply involved in strategy and execution. You will also play a key role in process design and change management, ensuring that the customer organization operates efficiently and effectively.
At Newsela, we offer a collaborative and inclusive work environment where your contributions will directly impact our mission to improve educational outcomes for students. You will have the opportunity to work with a talented team dedicated to driving customer success and operational excellence. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a difference in education and empowering educators and students alike.
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