Customer Service Representative - Dutch and English

Who you are

You are a customer-oriented individual who thrives in a dynamic environment. You possess strong communication skills in both Dutch and English, allowing you to effectively engage with a diverse customer base. You have a knack for problem-solving and enjoy helping others, making you an ideal fit for a role that involves mediating disputes and addressing customer concerns. Your ability to adapt to change and receive feedback will contribute to your success in this position. You are passionate about delivering exceptional service and are eager to be part of a team that values ownership and impact.

What you'll do

In this role, you will engage with customers through various channels including chat, email, phone, and social media. You will be responsible for addressing customer queries in a timely and accurate manner, ensuring that each interaction leaves a positive impression. When disputes arise between buyers and sellers, you will mediate to find solutions that satisfy both parties, demonstrating your ability to handle complex challenges. Your contributions will directly impact customer retention and satisfaction, helping to grow Catawiki's marketplace. You will collaborate with your team to share insights and improve service processes, fostering a culture of continuous improvement.

What we offer

Catawiki offers a vibrant work environment where every day presents new challenges and opportunities. You will be part of a diverse and inclusive team that values your input and encourages personal growth. We provide training and support to help you excel in your role and develop your skills further. As a member of our customer service department, you will play a crucial role in shaping the customer experience and contributing to the company's mission of becoming the world's most popular destination for special objects.