Customer Experience Specialist (German Speaker)

Who you are

You have professional working proficiency in German and possess excellent written and verbal communication skills. You are self-motivated, curious, and capable of working independently. Your experience with Microsoft Office and other software applications equips you to handle various tasks effectively. You are eager to learn and adapt to new challenges in a dynamic environment.

What you'll do

As a Customer Experience Specialist, you will engage with external customers and internal stakeholders through multiple communication channels, including phone, live chat, video calls, and email. You will review incoming application forms, validate them, and submit them to DigiCert's technical department. Your role will involve researching customer organizations and verifying contact details online. You will also identify, document, and alert managers of customer-call trends, ensuring that the validation process is executed according to internal documentation. Additionally, you will analyze validation test-data to determine whether systems or processes have met validation criteria or to identify root causes of production problems. Coordinating the implementation or scheduling of validation testing with affected departments and team members will also be part of your responsibilities.

What we offer

DigiCert provides a supportive work environment where you can grow your skills and contribute to a leading global security authority. We offer benefits such as a Provident Fund, Medical Aid + Gap Cover, Employee Assistance Program, Gym Reimbursement, Life Insurance, and Disability Insurance. Join us in our mission to help companies build digital trust in the real world.