Effortless data integration for every business
Fivetran, headquartered in Oakland, CA, is a leading data integration platform that simplifies the process of centralizing data for businesses. With over 1,001 employees, Fivetran has raised $727.7 million in funding, including a $565 million Series D round led by Andreessen Horowitz in 2021. The pl...
Fivetran offers a comprehensive benefits package including 100% paid Medical, Dental, Vision, and Basic Life Insurance starting on day one, a 401k mat...
Fivetran fosters a culture of innovation and adaptability, continuously improving its cloud applications to meet changing data needs. The company emph...
Fivetran • Remote, Florida, United States, AMER
Fivetran is seeking a Senior Support Account Manager to provide high-touch support to Premium customers. You'll ensure customers achieve maximum value from Fivetran through exceptional service and collaboration with cross-functional teams. This role requires strong relationship management and technical understanding.
You have a strong background in customer support, ideally with experience in a technical environment — you understand the nuances of providing exceptional service to strategic accounts. Your ability to manage relationships and communicate effectively with customers and internal teams is key to your success. You bring a blend of technical knowledge and business acumen, allowing you to advocate for customers while also understanding the operational aspects of the role. You are proactive in identifying customer needs and ensuring they receive the highest level of support. Your judgment under pressure and commitment to customer satisfaction are central to your approach. You thrive in collaborative environments and enjoy working with cross-functional teams to drive improvements in customer experience.
In this role, you will serve as the primary support advocate for Fivetran's Premium customers, ensuring they receive the highest level of service and support. You will manage the end-to-end support experience, handling cases and escalations while providing proactive health reviews and data-driven insights. Your role will involve regular communication with customers, ensuring they are informed and engaged throughout their journey with Fivetran. You will collaborate closely with engineering, product, and customer success teams to address customer needs and drive improvements in the support process. Additionally, you will help shape and mature Fivetran's Premium Support program, advocating for customer needs and implementing process improvements. Your ability to analyze customer feedback and operational metrics will be crucial in enhancing the overall support experience.
Fivetran offers a dynamic work environment where you can make a significant impact on customer success. You will have the opportunity to work with a talented team dedicated to providing exceptional service. We value collaboration and encourage you to bring your ideas to the table. Our commitment to customer satisfaction drives our culture, and we support our employees in their professional growth. Join us in our mission to make data access as simple and reliable as electricity.
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