Engineering Manager (AI Agents Team)

Who you are

You have a strong background in engineering management with at least 5 years of experience leading teams in software development, particularly in AI and machine learning. Your hands-on experience with AI technologies allows you to guide your team effectively while staying engaged with the technical aspects of projects. You are passionate about creating innovative solutions that enhance customer experiences and have a proven track record of delivering impactful AI features.

You possess excellent leadership skills, enabling you to foster a collaborative and high-performing team environment. You understand the importance of mentoring and developing your team members, helping them grow in their careers while achieving project goals. Your ability to communicate effectively with cross-functional teams ensures that you can translate complex technical concepts into actionable insights for stakeholders.

You are forward-thinking and customer-obsessed, always looking for ways to improve the customer experience through technology. You thrive in a dynamic environment where you can apply your expertise in machine learning and software engineering to solve real-world problems. You are excited about the potential of generative AI and multimodal interactions, and you are eager to lead your team in exploring these cutting-edge technologies.

Desirable

Experience with multimodal AI agents, including voice and chatbots, is a plus. Familiarity with customer experience platforms and a strong understanding of how AI can transform business interactions will set you apart. You are also encouraged to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.

What you'll do

As the Engineering Manager for the AI Agents team, you will lead the development of intelligent AI-driven features that redefine customer experiences. You will oversee a team of engineers dedicated to building scalable AI solutions that blend automation with human interaction. Your role will involve setting the technical direction for projects, ensuring that your team delivers high-quality features on time and within scope.

You will collaborate closely with product managers, designers, and other stakeholders to define project requirements and success metrics. Your ability to translate customer needs into technical specifications will be crucial in guiding your team’s efforts. You will also be responsible for conducting regular performance reviews, providing feedback, and facilitating professional development opportunities for your team members.

In this role, you will stay hands-on with the technology, contributing to the development of AI features and ensuring that best practices in software engineering are followed. You will lead by example, demonstrating your commitment to quality and innovation in every aspect of your work. Your success will be measured by the impact of the AI features your team delivers and the satisfaction of the customers who use them.

What we offer

Nextiva offers a dynamic work environment where you can make a significant impact on the future of customer experience. You will have the opportunity to work with cutting-edge AI technologies and collaborate with a talented team of professionals who are passionate about innovation. We provide competitive compensation and benefits, along with a culture that values creativity and collaboration. Join us in redefining how businesses connect and deliver amazing experiences to their customers.