Customer Success Manager (Growth)

Who you are

You have a proven track record in customer success or account management, ideally within the technology or automotive sectors. Your ability to build trust and rapport with clients is exceptional, and you understand the importance of customer engagement in driving business success. You are proactive in identifying customer needs and can tailor solutions to meet those needs effectively. Your communication skills are top-notch, allowing you to convey complex information clearly and persuasively. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to enhance customer experiences. You are adaptable and can navigate the challenges that come with a rapidly evolving industry.

Desirable

Experience in the automotive industry or with cloud-based solutions would be a significant advantage. Familiarity with big data, machine learning, and AI technologies is a plus, as it will help you understand the value of Tekion's platform better. A background in sales or marketing can also be beneficial, as it provides insight into customer acquisition and retention strategies.

What you'll do

As a Customer Success Manager at Tekion, your primary responsibility will be to foster strong relationships with dealer customers, ensuring they fully adopt and benefit from our Automotive Retail Cloud platform. You will work closely with clients to understand their unique needs and challenges, providing tailored solutions that drive measurable impact on their revenue. Your role will involve regular check-ins with customers to assess their satisfaction and identify opportunities for further engagement. You will collaborate with internal teams to address customer feedback and enhance the platform's features based on user insights. Additionally, you will track customer success metrics and report on progress to stakeholders, ensuring alignment with business objectives. Your proactive approach will help you identify potential issues before they escalate, allowing you to provide timely support and solutions.

What we offer

At Tekion, we offer a dynamic work environment where innovation is at the forefront of everything we do. You will be part of a team that is dedicated to transforming the automotive industry through cutting-edge technology. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our culture encourages collaboration and creativity, allowing you to make a meaningful impact in your role. Join us in our mission to revolutionize the automotive retail experience and be part of a company that values your contributions.