The mobile bank that redefines your finances
N26 is a leading mobile banking app headquartered in Mitte, Berlin, Germany, with over 1,001 employees. The company has raised $1.7 billion in funding through multiple rounds, including a Series D round, and aims to redefine banking in Europe by offering app-based checking accounts with minimal fees...
N26 offers competitive equity options, generous PTO policies, and flexible remote work arrangements. Employees also benefit from a learning budget and...
N26 fosters a tech-driven culture focused on innovation in the fintech space. The company emphasizes a customer-centric approach, leveraging advanced ...
N26 • Barcelona
N26 is seeking a Trust & Safety Analyst to protect users from online threats and enhance security processes. You'll collaborate with various teams to ensure a secure and efficient customer experience. This role requires strong analytical skills and a proactive approach to fraud detection.
You have a strong background in risk management and fraud prevention, ideally with experience in the financial services sector. You possess excellent analytical skills, enabling you to identify complex fraud patterns and trends effectively. Your communication skills are top-notch, allowing you to educate and collaborate with various teams seamlessly. You are detail-oriented and committed to maintaining high standards of security and customer service. You thrive in a hybrid work environment, balancing remote work with in-office collaboration. You are passionate about creating a safer financial landscape for users and are eager to contribute to a culture of trust and safety.
In this role, you will monitor and detect fraud trends, utilizing internal systems to identify and analyze complex fraud scenarios. You will lead investigations into risk events, ensuring that outcomes are valid and handled with empathy towards affected customers. You will design and deliver training content focused on security hygiene and phishing protection, acting as a Trust & Safety ambassador within the organization. Additionally, you will own and maintain process documentation, ensuring clarity and accessibility for all team members. Your role will also involve conducting comprehensive reviews of customer service processes to identify and close security gaps, ultimately enhancing the overall security posture of N26.
N26 provides a dynamic work environment where you can make a significant impact on user safety and trust. You will have the opportunity to work with a diverse team committed to innovation and excellence in financial services. We offer competitive compensation and benefits, along with a commitment to your professional development and growth within the company. Join us in our mission to create a safer financial world for everyone.
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