Customer Success Coordinator

Who you are

You are an enthusiastic individual eager to support the Customer Success and Sales team at Yext. With a strong focus on client satisfaction, you understand the importance of delivering a consistent and high-quality experience for clients. You thrive in a collaborative environment and are ready to take on the challenges of managing client needs and escalations effectively. Your attention to detail and organizational skills will be crucial in preparing for key customer touchpoints, ensuring that account teams are always ahead of client expectations.

Desirable

Experience in customer service or support roles is a plus, as it will help you navigate client interactions with ease. Familiarity with brand visibility platforms or digital marketing tools can enhance your ability to contribute to the team's success. A proactive attitude and a willingness to learn will set you apart as you grow within the role.

What you'll do

As a Customer Success Coordinator, you will play a critical role in supporting the Customer Success and Sales team. Your responsibilities will include coordinating communication between account teams and clients, ensuring that all client needs are met promptly. You will assist in managing escalations, helping to resolve issues efficiently and effectively. Additionally, you will prepare for key customer touchpoints, gathering necessary information and insights to facilitate productive discussions. Your role will be pivotal in maintaining strong relationships with clients, contributing to their overall satisfaction and success with Yext's services.

What we offer

At Yext, you will be part of a dynamic team that values innovation and collaboration. We offer a supportive work environment where you can develop your skills and grow your career. As a recognized leader in brand visibility, you will have the opportunity to work with cutting-edge technology and contribute to meaningful projects that impact our clients' success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds in our team.