Customer Success Manager (Onboarding)

Who you are

You have a strong background in customer success management, ideally with experience in onboarding processes. You understand the importance of customer engagement and have a proven track record of helping clients achieve their goals. Your ability to communicate effectively with diverse stakeholders is one of your key strengths, allowing you to build strong relationships and foster trust. You are comfortable working with technology and have a keen interest in how it can be leveraged to improve customer experiences. You thrive in a fast-paced environment and are adept at managing multiple priorities while maintaining a focus on customer satisfaction.

Desirable

Experience in the automotive industry or with cloud-native platforms is a plus. Familiarity with big data, machine learning, and AI technologies will help you excel in this role. You are proactive in identifying opportunities for improvement and are always looking for ways to enhance the onboarding experience for customers.

What you'll do

As a Customer Success Manager at Tekion, you will be responsible for guiding new customers through the onboarding process, ensuring they have a seamless experience with our innovative automotive retail platform. You will work closely with clients to understand their needs and help them leverage our technology to achieve their business objectives. Your role will involve training customers on the platform, providing ongoing support, and acting as their primary point of contact during the onboarding phase. You will collaborate with cross-functional teams to address customer feedback and drive product improvements. Additionally, you will analyze customer data to identify trends and insights that can inform our customer success strategies.

What we offer

At Tekion, we are committed to fostering a culture of innovation and collaboration. You will have the opportunity to work with a talented team dedicated to transforming the automotive retail industry. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Our work environment is dynamic and supportive, encouraging you to bring your ideas to the table and make a meaningful impact. Join us in our mission to create the best automotive retail experiences through cutting-edge technology.