Supportability Engineer, Developer Platform

Who you are

You have a strong background in technical support and customer service, ideally with experience in a technology-focused environment. You possess excellent communication skills, allowing you to effectively convey complex technical concepts to both technical and non-technical audiences. You are a problem solver who enjoys tackling challenges and finding solutions that enhance user experience. You are committed to continuous learning and development, eager to expand your skill set and adapt to new technologies. You thrive in collaborative environments, working closely with cross-functional teams to achieve common goals. You understand the importance of customer feedback and use it to drive improvements in product support and usability.

What you'll do

In this role, you will partner with Product, Engineering, and Support leaders to identify and reduce friction points that customers experience when using Cloudflare products. You will work closely with Technical Support Engineers to ensure they have the necessary tools and knowledge to assist customers effectively. You will analyze customer feedback and support data to identify trends and areas for improvement, collaborating with product teams to implement changes that enhance the overall customer experience. You will also participate in training sessions for support staff, ensuring they are well-equipped to handle customer inquiries and issues. Your role will involve creating and maintaining documentation that helps both customers and support teams navigate Cloudflare's offerings more efficiently. You will be instrumental in fostering a culture of continuous improvement within the supportability team, encouraging innovative solutions to enhance product usability.

What we offer

Cloudflare provides a dynamic work environment where you can grow your career while contributing to a mission-driven company. You will have access to ongoing training and development opportunities, allowing you to expand your technical skills and knowledge. The company values diversity and inclusion, creating a supportive atmosphere where all employees can thrive. You will be part of a team that is dedicated to building a better Internet, with the chance to make a significant impact on customer satisfaction and product success. Cloudflare offers competitive compensation and benefits, ensuring that you are rewarded for your contributions to the team.