Empowering organizations to outsmart cyber threats
KnowBe4, headquartered in Clearwater, Florida, is a leading provider of Security Awareness Training, helping organizations combat social engineering, spear phishing, and ransomware attacks. With over 45,000 customers, including major brands like Netflix and Siemens, KnowBe4 has raised $300 million i...
KnowBe4 offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from ongoin...
KnowBe4 fosters a culture of security awareness and continuous improvement, emphasizing the importance of cybersecurity education. The company values ...
KnowBe4 • Berlin, Germany
KnowBe4 is hiring a Customer Success Manager (Tech Touch) fluent in German to build effective relationships with customers and maximize their lifetime value. This role is based in Berlin and focuses on delivering exceptional customer experiences.
You have a strong background in customer success or account management, ideally within the tech or cybersecurity industry. Your ability to build effective relationships with clients is paramount, and you understand the importance of maximizing customer lifetime value. You are fluent in German and possess excellent communication skills, allowing you to engage with customers effectively. You thrive in a collaborative environment and are committed to delivering a great customer experience. You are proactive in identifying customer needs and ensuring they receive the support necessary to succeed with our platform.
Experience in the cybersecurity sector is a plus, as is familiarity with AI-driven platforms. You are comfortable using customer relationship management (CRM) tools and have a knack for analyzing customer data to drive engagement and retention strategies. You are adaptable and open to continuous professional development, aligning with our company values of radical transparency and extreme ownership.
As a Customer Success Manager at KnowBe4, you will be responsible for managing a portfolio of clients, ensuring they derive maximum value from our Human Risk Management platform. You will engage with customers regularly to understand their needs and challenges, providing tailored solutions to enhance their experience. Your role will involve onboarding new clients, guiding them through the initial setup, and ensuring they are equipped to utilize our platform effectively. You will also monitor customer usage and satisfaction, proactively addressing any issues that arise to prevent churn.
Collaboration with cross-functional teams, including sales and product development, will be essential as you advocate for customer needs and feedback. You will conduct regular check-ins and business reviews with clients to discuss their goals and how our solutions can help achieve them. Your insights will contribute to the continuous improvement of our services and customer engagement strategies.
At KnowBe4, we foster a welcoming workplace culture that encourages all employees to be themselves. You will have the opportunity to work in a dynamic environment where team lunches, trivia competitions, and local outings are part of our engaging workplace culture. We value continuous professional development and provide resources to help you grow in your career. Join us in redefining what it means to be a trusted security partner in an increasingly complex threat landscape, and make a meaningful impact in the cybersecurity industry.
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