Systems Engineer (SRE III) - Email Infrastructure & Automation

Who you are

You have a solid background in systems engineering with a focus on site reliability — your experience includes building and maintaining scalable infrastructure that supports high-volume email communications. You possess strong fundamentals in Linux and have a deep understanding of email systems, which allows you to troubleshoot and optimize performance effectively. You thrive in collaborative environments, working closely with cross-functional teams to ensure system security and availability. Your passion for automation drives you to implement efficient processes that enhance operational workflows. You are proactive in identifying potential issues and implementing solutions before they impact users. You understand the importance of monitoring and alerting systems to maintain high service levels and are comfortable using various tools to achieve this.

Desirable

Experience with cloud platforms and containerization technologies would be a plus, as would familiarity with CI/CD practices. You are always eager to learn and adapt to new technologies that can improve system reliability and performance. You appreciate the value of documentation and knowledge sharing within teams, contributing to a culture of continuous improvement.

What you'll do

In this role, you will be responsible for building and operating the email infrastructure that supports Groupon's marketing communications — your work will directly impact how millions of customers receive information about deals and services. You will collaborate with engineering teams to design and implement scalable email delivery systems that ensure high availability and security. Your expertise in automation will be crucial as you develop and maintain automation pipelines that streamline processes and reduce manual intervention. You will monitor system performance and reliability, responding to incidents and implementing improvements as needed. Your role will also involve working closely with platform teams to ensure that all systems are integrated seamlessly and operate efficiently. You will participate in capacity planning and performance tuning to ensure that the infrastructure can handle increasing loads as Groupon continues to grow. Additionally, you will contribute to the development of best practices for system operations and documentation, fostering a culture of knowledge sharing and continuous improvement.

What we offer

Groupon provides a dynamic work environment where innovation is encouraged and rewarded. You will have the opportunity to make a significant impact on the company's operations and customer experience. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a team that values collaboration and creativity, working together to achieve common goals. Join us in our mission to help local businesses thrive and connect customers with unique experiences.