AI Support Engineer - Singapore

Who you are

You have experience in customer support or technical support roles, ideally within the AI or technology sectors. You are skilled at troubleshooting complex issues and have a strong understanding of customer needs and product functionalities. You thrive in collaborative environments and enjoy working closely with cross-functional teams to drive improvements in customer experience. You possess excellent communication skills, enabling you to convey technical information clearly and effectively to customers and team members alike. You are adaptable and can handle novel, often undefined technical problems with a positive attitude, setting a precedent for your team.

Desirable

Experience in AI technologies or products is a plus, as is familiarity with support ticket systems and customer feedback operations. A background in engineering or technical roles can also be beneficial, as it will enhance your ability to understand and resolve customer issues effectively.

What you'll do

In this role, you will interact directly with customers through support tickets and Slack messages, troubleshooting complex issues and providing technical guidance. You will work closely with Sales, Technical Success, Product, and Engineering teams to ensure that customers maximize the value of their AI deployments. Your responsibilities will include resolving technical problems, improving operational processes, and driving initiatives that enhance customer satisfaction and response times. You will also help build the post-AGI support team, contributing to the development of systems that elevate the customer experience. Your work will be crucial in scaling the support organization and ensuring that customers receive exceptional service.

What we offer

At OpenAI, you will be part of a pioneering team dedicated to shaping the future of technology. We offer a collaborative work environment where your contributions will directly impact customer satisfaction and product adoption. You will have opportunities for professional growth and development as we build the next generation of AI support. We are committed to providing reasonable accommodations to applicants with disabilities, ensuring an inclusive workplace for all. Join us in our mission to harness the potential of AI for global challenges.