Customer Success Manager, PMO Global Seller Supply Chain
Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s 20 overseas marketplaces, and supporting local Sellers’ success and growth on the Amazon. Our vision is to be the first choice for all types of Chinese business to go globally.
Amazon Global Selling is looking for a dynamic, highly motivated Program Operations Manager to join the central PMO team. The ideal candidate is eager to lean to customers, has a track record of success at driving results, partnering cross functionally, and has best-in-class oral and written communication skills.
As a Customer Success Manager, you will identify & address customer pain-points by working with a cross-functional team (both internal & external) to create/execute/optimize SOPs and to support the new product/solution launches. You will be able to build accurate forecasting, metrics, tools and reports to ensure results.
This is a unique opportunity to play a highly visible role in an exciting and fast paced business, make history, and have fun!
The key roles and responsibilities that fit this scope are:
* Has an assigned Seller journey domain
* Goes deep into a Seller Experience and industry knowledge and have deep insights of the seller journey of owned domain
* Drives GTM, education for AM and Sellers of the products in the defined domain
* Could owns the OP planning in the defined domain
* Partner with product manager of the domain to drive product features, contributes to PR FAQs in form of quality VoS.
1. Bachelor's degree, technical or business-related field preferred.
2. 5+ years of experience in Sales, Operations, Finance, Business Analysis.
3. Proficiency in creating reports, optimizing processes, driving alignment and delivering business results.
4. Advanced Excel skills and moderate SQL experience.
5. Outstanding verbal/writing skills in Chinese and English. 1. Business intelligence experience.
2. Supply chain/logistic experience and background.
3. Previous working experience on program/product management.
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