Account Assistant - Malaysia

About billups:

We don’t trade in hype. At billups, we’re reimagining how brands show up in the real world, literally. Powered by patented technology, proprietary AI, and a global team of 400+, we’re reinventing Out-of-Home (OOH) media to help brands connect with people in physical spaces, with more precision, intelligence, and impact than ever before. We move fast, think boldly, and collaborate deeply. Fiercely independent, with a presence in 20+ countries, we back smart ideas with data, technology, and trust. Growth is on the table, professionally and personally. We invest in talent and celebrate our people, plain and simple. Curious? Let’s talk.

The Role

The Account Assistant often works on multiple accounts within billups and may act as the day-to-day client contact on those designated client businesses by performing the following duties.

What you'll bring

• Support to service clients by being a point of contact, manage client project requests and expectations and ensure plans and buys exceed client expectations, needs and guidelines with oversight.

• Support internal team on the management of day-to-day tasks and projects.

• Support media supplier relationship management for development and execution of OOH plans.

Main Duties and Responsibilities:

• Campaign related support tasks.

• Work with the media team to ensure smooth delivery of campaigns.

• Keep track of campaign start dates and ensure all is ready to go live – liaise with relevant vendors to manage artwork delivery and approval process.

• Manage Proof of Posting and campaign reports to ensure information are received in due time. Share with agencies or clients.

• Manage campaign photography and videography.

• Manage post campaign reports deadlines. Work with Client Managers and Media Team to ensure content is informative and relevant.

• Work with the Media team to create case studies and other campaign reports.

• Generate consistent work by using the appropriate templates and following guidelines.

Admin support tasks:

• Manage Shared drives to ensure documents and content are saved in the relevant folders.

• Regularly update the media owner directory document and folders.

• Liaise with client leads and Finance team to manage inquiries. Work with Client Managers and Client Directors to resolve any issues or discrepancies.

• Team support tasks.

• Help manage or coordinate calendars to arrange team meetings or presentations.

• Support the Business team with sales materials or content.

General tasks:

• Act as a key point of contact and build positive relationships with media owners and clients.

• Develop strong relationships with day-to-day agencies, clients and media owners to build trust and drive collaboration.

• Develop and grow industry knowledge through attendance of internal and external training programmes or events.

• Share knowledge and best practice across the team and business.

• Get involved in wider company initiatives including new business pitches, meetings, events, etc.

Why billups?

This isn’t just another role — it’s your chance to shape the future of OOH media with a global team that’s bold, collaborative, and relentlessly driven. At billups, growth isn’t just for our clients and our business — it’s for our people, too. We invest in you with best-in-class learning and development, clear growth paths, and competitive total rewards designed to help you thrive. If you’re ready to build what’s next in media while building the best version of your career, this is where it happens. Our Talent Acquisition professionals love to share how we do this.