Frontend Platform Engineer

Who you are

You have a strong background in frontend development, particularly with JavaScript and React — you've built user interfaces that are not only functional but also delightful to use. Your experience includes defining and implementing design patterns that enhance the development process, making it faster and more efficient for product teams. You enjoy mentoring other engineers, sharing your knowledge, and helping them grow in their careers. You are passionate about creating scalable solutions and have a keen eye for detail, ensuring that the products you work on meet high standards of quality.

You thrive in collaborative environments — you understand the importance of working closely with product teams to align on goals and deliver exceptional user experiences. You are comfortable tackling complex problems and enjoy the challenge of finding innovative solutions that benefit both the users and the business. Your ability to communicate technical concepts clearly to non-technical stakeholders sets you apart, allowing you to bridge the gap between engineering and product management.

Desirable

Experience with modern frontend frameworks beyond React, such as Vue.js or Angular, would be a plus. Familiarity with design systems and UI/UX principles can enhance your contributions to the team. You may also have experience with performance optimization techniques and accessibility standards, ensuring that the products you build are inclusive and performant.

What you'll do

As a Frontend Platform Engineer at Intercom, you will play a crucial role in shaping the future of our user interface development. You will be responsible for defining the standards and practices that guide how we build our frontend applications. This includes establishing design patterns, creating reusable components, and ensuring that our frontend architecture is robust and scalable. You will collaborate with product teams to understand their needs and provide them with the tools and frameworks necessary to build high-quality products efficiently.

You will also mentor and support other engineers on the team, helping them to adopt best practices and improve their skills. Your technical direction will influence the overall frontend strategy, and you will have the opportunity to drive initiatives that enhance our development processes. You will work closely with designers to ensure that our user interfaces are not only functional but also visually appealing and user-friendly.

What we offer

At Intercom, we believe in fostering a culture of innovation and collaboration. You will have the opportunity to work with a talented team of engineers and designers who are passionate about creating exceptional customer experiences. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to transform customer service through cutting-edge technology and design.