Senior Technical Lead - NOC Services

Who you are

You have 8-10 years of overall work experience, with at least 6 years dedicated to server/client support. Your background includes remote server/client administration, troubleshooting, and management. You possess exceptional communication skills, enabling you to effectively collaborate with team members and stakeholders. You are prepared to go above and beyond for the betterment of customers, embodying Kaseya's commitment to excellence.

What you'll do

As a Senior Technical Lead, you will be responsible for leading a team focused on NOC services, ensuring that server and client support is delivered efficiently. You will oversee troubleshooting processes and provide guidance to team members on best practices for remote administration. Your role will involve collaborating with other departments to enhance service delivery and improve customer satisfaction. You will also be expected to mentor junior staff, sharing your expertise and fostering a culture of continuous improvement within the team.

What we offer

Kaseya provides a dynamic work environment where you can grow your career while contributing to meaningful projects. You will have the opportunity to work with cutting-edge technologies and be part of a company that values innovation and customer success. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.