Vice President, Global Customer Service Operations

Who you are

You have extensive experience in customer service operations, ideally in a global context, and possess a strong track record of leading teams to achieve exceptional service outcomes. Your leadership style is centered around empowering your team, fostering a culture of excellence, and driving performance through effective people development strategies. You are a strategic thinker with a tech-centric mindset, capable of integrating various departmental objectives to meet overarching company goals. Your analytical skills enable you to assess performance metrics and implement improvements effectively. You are an excellent communicator, able to articulate the vision and objectives of the customer service team to both internal stakeholders and external partners.

Desirable

Experience in managing customer service operations across multiple regions, including North America, EMEA, and APAC, is highly desirable. Familiarity with customer service technologies and platforms will be beneficial in this role. A background in e-commerce or retail can provide valuable insights into customer expectations and service delivery.

What you'll do

In this role, you will lead the global customer service operations team, ensuring that they deliver world-class service across various channels. You will be responsible for developing and executing strategies that enhance employee engagement, customer satisfaction, and operational efficiencies. Collaborating with other executives, you will integrate different departmental objectives to create a cohesive approach to customer service. You will oversee both in-house teams and strategic outsourced partners, ensuring alignment with company goals. Your role will involve analyzing performance data to identify areas for improvement and implementing best practices to enhance service delivery. You will also play a key role in mentoring and developing your team, fostering a culture of continuous improvement and excellence.

What we offer

StockX offers a dynamic work environment where you can make a significant impact on the customer experience. You will have the opportunity to work with a talented team and contribute to the company's mission of connecting customers to culture through their passions. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in shaping the future of customer service at StockX.