Empowering SMBs with robust cybersecurity solutions
Huntress, headquartered in Ellicott City, MD, is a managed cybersecurity platform specifically designed for small to medium-sized businesses (SMBs). Founded in 2015, Huntress has raised $289.8 million in funding across multiple rounds, including a Series C round, and has grown to employ over 500 ind...
Huntress offers a comprehensive benefits package including 100% remote work flexibility, 12 weeks of paid parental leave, a 5% 401K match, and stock o...
Huntress fosters a unique culture focused on empowering SMBs with robust cybersecurity solutions. The company is dedicated to continuous improvement a...
Huntress • Remote UK
Huntress is seeking a Technical Account Manager I to serve as the primary technical liaison post-sales, ensuring customer satisfaction through high-quality technical support. This role is fully remote in the UK and offers a compensation range of £90,000 - £100,000.
You are a highly motivated and collaborative individual with excellent communication skills. You have the ability to think and act quickly, ensuring that customer satisfaction is at the forefront of your responsibilities. As a Technical Account Manager, you will be the primary technical liaison post-sales, providing high-quality post-sales technical support with a consultative approach. You understand the importance of maximizing the value for customers and partners, and you are committed to helping them achieve their goals.
Experience in cybersecurity or a related field would be beneficial, as well as familiarity with technical support processes and customer relationship management. You are eager to learn and grow within the role, contributing to the overall success of the team and the company.
In this role, you will be responsible for ensuring customer satisfaction through your duties of providing high-quality post-sales technical support. You will work closely with customers to understand their needs and help them maximize the value of Huntress's cybersecurity solutions. Your role will involve troubleshooting technical issues, providing guidance on product usage, and facilitating communication between customers and internal teams. You will also assist in onboarding new customers, ensuring they have a smooth transition to using Huntress's products.
You will collaborate with various teams within the company, including sales, engineering, and product management, to address customer feedback and improve the overall customer experience. Your ability to communicate effectively and build strong relationships with customers will be key to your success in this role. You will also participate in training sessions and workshops to enhance your technical knowledge and skills, ensuring you stay up-to-date with the latest developments in cybersecurity.
Huntress offers a fully remote work environment, allowing you to work from anywhere in the UK. The compensation range for this position is £90,000 - £100,000 on target earnings, which includes base salary and commission, along with equity options. You will be part of a global team of experts dedicated to making a real difference in the cybersecurity landscape. The company values collaboration and encourages you to apply even if your experience doesn't match every requirement. Join us in our mission to break down the barriers to cybersecurity and protect businesses worldwide.
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