Senior Technical Program Manager

Who you are

You are a highly organized and proactive individual with a strong background in technical program management. With several years of experience, you have successfully driven cross-functional execution across diverse teams, including Product, Engineering, Integrations, Customer Success Management, and Implementation. You excel at aligning multiple workstreams and ensuring that all teams are focused on shared priorities and timelines. Your ability to lead huddles and facilitate communication among teams is a key strength, allowing you to keep projects on track and stakeholders informed.

You possess excellent problem-solving skills and can navigate complex project requirements with ease. Your experience in managing customer implementations has equipped you with the insights needed to anticipate challenges and proactively address them. You thrive in environments where collaboration is essential, and you are adept at fostering strong relationships with team members and stakeholders alike. You understand the importance of delivering high-quality customer experiences and are committed to driving efficiency and effectiveness in all aspects of your work.

Desirable

Experience in AI or customer experience technology is a plus, as it aligns with Netomi's mission to transform enterprise customer experiences. Familiarity with agile methodologies and project management tools will further enhance your ability to succeed in this role.

What you'll do

As a Senior Technical Program Manager at Netomi, you will be responsible for driving the execution of key projects that impact the customer journey. You will work closely with cross-functional teams to ensure that all aspects of product development and implementation are aligned and progressing smoothly. Your role will involve leading regular huddles to discuss project status, address any roadblocks, and keep teams focused on their goals.

You will play a crucial role in managing customer implementations, ensuring that they are executed efficiently and effectively. This will involve coordinating with various teams to align on timelines, deliverables, and expectations. You will also be responsible for tracking project progress and reporting on key metrics to stakeholders, providing transparency and accountability throughout the project lifecycle.

In addition to managing projects, you will contribute to the continuous improvement of processes and practices within the organization. Your insights and feedback will help shape the way teams collaborate and execute projects, ultimately enhancing the overall customer experience. You will be an advocate for best practices in program management and will work to instill a culture of excellence within the teams you support.

What we offer

At Netomi, you will be part of a dynamic team that is at the forefront of the AI revolution in customer experience. We offer a collaborative work environment where your contributions will have a direct impact on the success of our clients and the overall mission of the company. You will have the opportunity to work with some of the largest global brands, helping them to drive efficiency and deliver high-quality customer experiences.

We believe in investing in our employees and providing opportunities for professional growth and development. You will have access to resources and support to help you advance your career and expand your skill set. Join us at Netomi and be part of a team that is transforming how the world’s largest brands do business.