Arbitration Administrator

Who you are

You are someone who thrives in a service-oriented environment and understands the importance of customer satisfaction. You have a keen eye for detail and are capable of resolving disputes effectively, ensuring that both buyers and sellers feel heard and valued. Your ability to communicate clearly and empathetically is essential in this role, as you will be the point of contact for resolving differences that arise during the auction process. You are committed to following company policies and applicable federal laws, ensuring compliance in all your interactions.

What you'll do

In your role as an Arbitration Administrator, you will report directly to the General Manager or designated manager. Your primary responsibility will be to resolve differences between buyers and sellers that arise from representations made during the auction. This will involve researching all issues thoroughly and recommending final decisions regarding post-sale disputes. You will also be tasked with providing excellent customer service, ensuring that all parties involved feel supported throughout the resolution process. Additionally, you will perform various duties assigned by the General Manager, contributing to the overall success of the auction operations.

What we offer

At Carvana, we are excited about our future and the growth opportunities that lie ahead. As part of the ADESA team, you will be joining a company that values collaboration and a supportive culture. We offer competitive pay ranging from $20 to $22 hourly, along with the chance to work in a fast-paced and dynamic environment. You will be part of a team that is passionate about providing exceptional service and making a positive impact in the auto auction industry. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and growth within our organization.