Operations Specialist (Payoffs)

Who you are

You are detail-oriented and thrive in a fast-paced environment where accuracy, speed, and trust are paramount. You understand the importance of managing critical processes and have a strong desire to contribute to a team dedicated to enhancing security and fighting fraud in the real estate sector. You are eager to learn and grow within a technology-driven company, and you appreciate the value of collaboration in achieving team goals.

You possess excellent communication skills, allowing you to effectively follow up with mortgage companies and keep customers informed throughout the payoff request process. You are comfortable working with technology and have a keen interest in understanding how AI-powered workflows operate in production. You are proactive in providing feedback that can shape internal processes and product improvements as the platform scales.

Desirable

Experience in operations or customer service roles is a plus, as is familiarity with the real estate industry. You may have a background in technology or a related field, which will help you navigate the tools and systems used in this role. A passion for problem-solving and a commitment to delivering exceptional service will set you apart.

What you'll do

In this role, you will manage mortgage payoff requests from start to finish, ensuring that all orders are tracked and followed up on promptly. You will liaise with mortgage companies to obtain necessary payoff information, which is a critical step in closing real estate transactions. Your ability to keep customers informed throughout the process will enhance their experience and build trust in our services.

You will work closely with a small, collaborative team, contributing to the overall success of our fast-growing real estate technology product. Your insights and feedback will be valuable as we continue to improve our platform and processes. You will have the opportunity to learn about the technology behind our services and how we leverage AI to streamline operations.

As the product grows, you will play a key role in identifying areas for improvement and suggesting enhancements that can lead to better efficiency and customer satisfaction. You will be part of a mission-driven team that is committed to creating a world without wire fraud, and your contributions will directly impact our ability to achieve this goal.

What we offer

At CertifID, you will be part of a recognized startup culture that values teamwork and innovation. We offer a dynamic work environment where your contributions are valued, and you can make a meaningful impact. You will have the opportunity to grow your skills and advance your career in a supportive setting. We believe in fostering a culture of collaboration and continuous improvement, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to enhance security in real estate transactions and help us combat cybercrime effectively.