Senior Engineering Manager, Media Services

Who you are

You have a strong background in engineering management, with experience leading teams in the development of innovative technologies. Your passion for media technologies drives you to create solutions that enhance customer experiences. You understand the complexities of real-time media processing and are excited about building a team that can tackle these challenges. You value diversity and inclusivity, fostering an environment where every team member can thrive and contribute their unique perspectives. You have a proven track record of defining architecture and culture within engineering teams, ensuring that they align with organizational goals. You are a strategic thinker who can balance technical requirements with business objectives, guiding your team to success.

What you'll do

As the Senior Engineering Manager for Media Services, you will lead the establishment of a new team focused on screen recording and media handling. You will define the architecture for media capture, processing, and management within the Five9 platform, ensuring high-fidelity performance and secure playback services. You will be responsible for solving complex challenges related to real-time video encoding and large-scale distributed storage. Your leadership will be crucial in building a team that embodies Five9's values and culture, driving innovation in cloud contact center solutions. You will collaborate with cross-functional teams to align media services with customer needs and compliance strategies. Your role will involve mentoring team members, fostering their professional growth, and ensuring that the team operates effectively and efficiently.

What we offer

At Five9, you will be part of a team that values collaboration and innovation. We offer a supportive work environment where you can thrive and grow your career. You will have the opportunity to work on cutting-edge technologies that impact customer experiences globally. We celebrate diversity and encourage you to bring your authentic self to work. Five9 is committed to your professional development, providing resources and opportunities for continuous learning and growth. Join us in shaping the future of cloud contact center solutions and making a difference in the industry.