Customer Service Representative

Who you are

You have at least 1 year of professional customer service experience, ideally in a call center, tech support, or client-facing role. You thrive in environments where empathy, communication, and problem-solving are key to success. You are motivated and client-focused, ready to learn and grow in a supportive environment. Bilingual candidates in English and Spanish are encouraged to apply, as there is a pay differential for bilingual skills. You are passionate about helping small businesses succeed online and are eager to make a real impact through your work.

What you'll do

As a Customer Service Representative at Hibu, you will be the first point of contact for clients and sales representatives. Your primary responsibility will be to answer calls and emails, gathering details to understand and diagnose client issues effectively. You will troubleshoot problems, make updates, and ensure that clients' online presence is optimized. You will receive 5 weeks of paid training to equip you with the necessary tools and knowledge to excel in your role. Your contributions will directly impact the success of small businesses as you help them navigate the digital landscape.

What we offer

Hibu offers a competitive starting salary of $17.00 per hour, along with a quarterly performance bonus that can reach up to $4,000 annually. You will have access to best-in-class training and a clear growth path, with advancement opportunities available after just 6 months. The company values its employees and provides a supportive environment where you can thrive and develop your career. Hibu is committed to fostering a culture of learning and growth, ensuring that you have the resources you need to succeed in your role.