ECOA Participant Support Specialist - Customer Care

Who you are

You are eager to kickstart your career in a remote-first environment and are ready to embrace the opportunity to work as an ECOA Participant Support Specialist at Suvoda. You thrive in a collaborative setting and are passionate about delivering excellent customer care. Your ability to communicate effectively with clinical trial participants and internal teams will be key to your success in this role. You are open to learning and developing your skills in clinical technology support, ensuring that you can provide the best possible experience for participants.

What you'll do

As an ECOA Participant Support Specialist, you will work closely with global clinical trial participants, ensuring they have a smooth experience using eCOA tools and devices. You will be responsible for providing technical support and addressing any issues that arise during the study lifecycle. Your role will involve collaborating with cross-functional teams to enhance participant engagement and satisfaction. You will receive extensive training and mentorship, allowing you to grow your professional skills and knowledge in the eClinical field. You will also have the opportunity to network and build connections that can support your career development.

What we offer

Suvoda offers a flexible remote work opportunity, allowing you to work from anywhere in Romania. You will gain valuable industry insight and hands-on experience with the software and tools used in clinical trials. The company is committed to your professional growth, providing you with the resources and support needed to enhance your CV and gain references that can aid your career. Join a team that is dedicated to making a real impact on human lives through innovation and quality-driven service.