The friendly ride-sharing alternative to Uber
Lyft, headquartered in San Francisco, CA, is a leading ride-sharing company focused on improving transportation experiences in the U.S. and Canada. With over 100 million rides completed and $4.9 billion raised in funding, Lyft aims to provide a more reliable and environmentally friendly alternative ...
Lyft offers a comprehensive benefits package including unlimited paid time off for salaried employees, 15 days PTO for hourly team members, and 18 wee...
Lyft fosters a culture focused on reliability and friendliness, positioning itself as a greener alternative to Uber. The company emphasizes local oper...
Lyft • Toronto, Canada
Lyft is seeking a Manager for Global IT Support & Operations to lead international helpdesk support across Canadian, EMEA, and APAC regions. This role requires strong leadership in technical support and stakeholder relationship management.
You have extensive experience in IT support management, ideally with a focus on international operations. Your leadership skills enable you to cultivate strong relationships with stakeholders and drive process improvements that enhance service delivery. You understand the importance of a customer-obsessed culture and are committed to fostering an inclusive environment where all team members can thrive. You possess a strategic mindset and are adept at navigating complex technical challenges while ensuring timely resolutions for users.
Experience in managing IT support teams across multiple regions is a plus. Familiarity with corporate environments and the ability to implement best practices in technical support will set you apart. You are passionate about technology and its role in enhancing employee productivity and satisfaction.
In this role, you will lead the international IT support operations for Lyft, ensuring that technical issues are resolved efficiently across the Canadian, EMEA, and APAC regions. You will be responsible for developing and implementing strategies that elevate the quality of support provided to corporate users. Your focus will be on delivering world-class technical support while fostering a culture of trust and excellence within your team. You will collaborate closely with various stakeholders to understand their needs and ensure that the technology solutions provided align with their objectives. Additionally, you will oversee the performance of the helpdesk team, providing guidance and support to ensure they meet service level agreements and deliver exceptional customer service.
Lyft is committed to building a diverse and inclusive team, and we encourage applications from candidates of all backgrounds. You will have the opportunity to work in a dynamic environment where your contributions will directly impact the success of the organization. We value our employees and provide a supportive culture that promotes professional growth and development. While specific salary details are not mentioned, Lyft offers competitive compensation based on qualifications, experience, and geographic location. Join us in our mission to connect and serve, and help us create a workplace where everyone belongs.
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