Empowering financial decisions with machine learning
Taktile is a decision platform designed specifically for banks and fintechs, enabling them to adopt machine learning (ML) technology effectively. Headquartered in Battery Park City, New York, Taktile has raised $78.9 million in Series A funding from notable backers including Y Combinator and founder...
Employees enjoy a self-development budget for conferences, books, or classes, and can work from inspiring offices in Berlin, NY, or London. The compan...
Taktile fosters a culture of innovation and openness, encouraging employees to voice their ideas and challenge the status quo. The company prioritizes...
Taktile • New York Office
Taktile is seeking a Senior Customer Value Engineer to maximize customer value from their automated decision-making platform in the financial services industry. You'll collaborate with clients to enhance their decisioning infrastructure. This role requires experience in customer success and a strong understanding of financial services.
You have a strong background in customer success, ideally with experience in the financial services sector — you understand the nuances of customer needs and how to drive value through technology. Your ability to communicate complex concepts clearly and effectively is one of your key strengths, allowing you to build strong relationships with clients and stakeholders alike.
You thrive in collaborative environments and enjoy working closely with cross-functional teams — your experience has taught you the importance of aligning customer goals with product capabilities. You are data-driven and can leverage insights to inform your strategies and decisions, ensuring that customers maximize their investment in the platform.
Your technical acumen allows you to understand the intricacies of automated decision-making systems — you are comfortable discussing technical details with engineers and translating them into business value for customers. You are proactive in identifying opportunities for improvement and are always looking for ways to enhance the customer experience.
You have a proven track record of driving customer engagement and satisfaction — your previous roles have equipped you with the skills to manage customer expectations and deliver results that exceed them. You are adaptable and can navigate the challenges that come with working in a fast-paced, evolving industry.
Experience with machine learning or data science concepts is a plus, as it will help you better understand the product and its applications in the financial services industry. Familiarity with project management tools and methodologies will also be beneficial in managing customer projects effectively.
As a Senior Customer Value Engineer at Taktile, you will play a pivotal role in ensuring that our customers derive maximum value from our automated decision-making platform. You will work closely with clients to understand their unique needs and challenges, helping them to leverage our technology to enhance their decision-making processes.
You will be responsible for onboarding new customers, guiding them through the implementation process, and ensuring they are set up for success from day one. Your role will involve conducting training sessions and workshops to empower customers to use the platform effectively, fostering a culture of continuous learning and improvement.
You will collaborate with product and engineering teams to provide customer feedback and insights that will inform product development and enhancements. Your ability to translate customer needs into actionable recommendations will be crucial in shaping the future of our offerings.
You will also monitor customer engagement and satisfaction metrics, proactively identifying areas for improvement and developing strategies to address them. Your goal will be to build long-lasting relationships with customers, ensuring they see the value in our solutions and remain loyal advocates for Taktile.
At Taktile, we are committed to building a world-class organization that values diversity and inclusion. We offer a collaborative work environment where your contributions are recognized and valued. You will have the opportunity to work with a talented team of professionals who are passionate about transforming the financial services industry through innovative technology.
We provide competitive compensation packages, including benefits that support your well-being and work-life balance. Our culture encourages professional growth and development, with opportunities for mentorship and career advancement. Join us in our mission to empower organizations to make smarter and safer decisions at scale.
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