Customer Support Specialist

Who you are

You are a dedicated individual who thrives in a customer-centric environment. You understand the importance of connection and teamwork, especially in the context of youth sports. Your ability to empathize with customers and provide effective solutions makes you an ideal candidate for this role. You are comfortable working remotely and can manage your time effectively to meet the needs of our customers during core hours. You have a passion for sports and a desire to help others succeed, making you a valuable asset to our team.

What you'll do

As a Customer Support Specialist at TeamSnap, you will be the primary point of contact for our B2B customers. Your role will involve jumping in to solve problems, simplifying processes, and ensuring that every admin feels supported and empowered. You will assist customers with scheduling, communications, registration, and reporting, acting as their trusted coach and advocate. Your goal will be to help them set up for a smooth and successful season, ensuring that they have the tools and knowledge they need to thrive. You will also collaborate with other team members to continuously improve our support processes and enhance the customer experience.

What we offer

At TeamSnap, we believe in creating a supportive and inspiring work environment. We offer flexible remote work options, allowing you to balance your professional and personal life effectively. Our culture emphasizes teamwork and collaboration, and we encourage you to bring your ideas to the table. As part of our commitment to employee satisfaction, we provide opportunities for professional growth and development, ensuring that you can advance your career while making a meaningful impact in the world of youth sports.