Reimagining transportation for a better world
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Uber • Hyderabad, IND
Uber is hiring a Program Specialist III to manage operational programs across a global BPO network. You'll be responsible for defining metrics and driving results through collaboration with BPO partners. This role requires strong analytical skills and program management experience.
You have a strong background in program management, with experience in operational delivery and execution across global networks. You understand the importance of metrics and performance analysis, and you can translate strategic goals into actionable plans. Your analytical mindset allows you to identify drivers of variance and implement sustained operational improvements. You thrive in collaborative environments, working closely with internal stakeholders and external partners to achieve common goals. You are comfortable in a diverse workplace and value the unique perspectives that each individual brings to the team. You are adaptable and can navigate the complexities of a fast-paced operational environment.
Experience in community operations or customer support environments is a plus. Familiarity with BPO operations and metrics-driven performance management will enhance your ability to succeed in this role. A background in data analysis or operational strategy will also be beneficial as you work to improve service delivery and operational efficiency.
As a Program Specialist III at Uber, you will own the end-to-end execution of defined programs across a global BPO network. You will be accountable for defining success metrics and establishing operating cadences to drive results. Your role will involve analyzing performance data to identify areas for improvement and implementing changes that enhance service delivery. You will collaborate with BPO partners and internal teams to ensure consistent execution of operational programs. Your insights will help shape the strategic direction of community operations, and you will play a key role in operationalizing new products and ideas. You will also be responsible for communicating performance results and operational improvements to stakeholders, ensuring alignment across teams.
Uber provides a dynamic work environment that values diversity and encourages open communication. You will have the opportunity to work with a talented team that is dedicated to delivering world-class support to Uber's consumers, earners, and merchants. The role offers a chance to make a significant impact on the operational efficiency of the organization. You will be part of a culture that promotes collaboration and innovation, allowing you to contribute your unique perspective to the team. Uber is committed to providing accommodations based on individual needs, ensuring that all employees can thrive in their roles.
Apply now or save it for later. Get alerts for similar jobs at Uber.
