We are seeking an experienced Senior Program Manager to lead and scale initiatives for the 3P External Fulfillment business. This role will be crucial in developing and executing strategies to enhance our third-party seller fulfillment capabilities, improve Seller Experience and ensure we are building the right feature and services for our Sellers to expand and retain selection through improved service quality and product economics.
Key job responsibilities
Own and drive the end-to-end programs for 3P External Fulfillment programs in Mexico, including program design, implementation, and optimization
Partner with multiple stakeholders including Tech, Operations, Seller Support, and Business teams to improve existing programs or drive new implementation
Design and lead cross-functional initiatives to improve seller experience, business profitability, and business productivity
Create, track and inspect key performance metrics, creating data-driven insights to guide program decisions
Build and maintain relationships with key internal partners across NA and LATAM regions
- Bachelor's degree
- 8+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Fluent in Spanish and English (written and spoken)
- Advanced Excel- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
