Customer Success Manager - Spanish

Who you are

You have a strong background in customer success or account management, ideally within the technology or software industry. Your fluency in Spanish allows you to communicate effectively with a diverse client base, ensuring that their needs are met and expectations exceeded. You thrive in a collaborative environment and are passionate about helping clients succeed with the tools and services provided by FareHarbor.

You possess excellent problem-solving skills and can navigate challenges with ease, always keeping the client's best interests in mind. Your ability to build strong relationships with clients is key to your success in this role, as you will be their primary point of contact and advocate within the company. You are proactive in identifying opportunities for clients to maximize their use of FareHarbor's offerings, and you take pride in delivering exceptional service.

Desirable

Experience in the travel or hospitality industry is a plus, as it gives you a deeper understanding of the unique challenges faced by our clients. Familiarity with reservation software or similar tools will help you provide valuable insights and support to clients. You are adaptable and open to learning new technologies, ensuring that you stay up-to-date with the latest features and best practices.

What you'll do

In this role, you will be responsible for onboarding new clients and guiding them through the initial setup process, ensuring they have a smooth transition to using FareHarbor's platform. You will conduct regular check-ins with clients to assess their satisfaction and gather feedback, using this information to improve their experience and address any concerns.

You will collaborate with the sales and product teams to relay client feedback and advocate for their needs, helping to shape the future of FareHarbor's offerings. Additionally, you will create and deliver training sessions for clients, empowering them to utilize the platform effectively and achieve their business goals.

As a Customer Success Manager, you will also analyze client usage data to identify trends and opportunities for growth, proactively reaching out to clients to suggest enhancements or additional features that could benefit their operations. Your role will involve maintaining detailed records of client interactions and progress, ensuring that all communication is documented and accessible for future reference.

What we offer

FareHarbor provides a supportive and inclusive work environment where you can thrive and grow in your career. We value our employees and offer competitive compensation packages, along with opportunities for professional development and advancement. You will be part of a dynamic team that is dedicated to making a positive impact in the travel industry, and you will have the chance to work with a diverse group of clients from around the world.

Join us at FareHarbor, where you can contribute to our mission of enhancing experiences for everyone and be part of a company that is shaping the future of travel. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to succeed.