Customer Service Delivery Advocate

Who you are

You have at least 2 years of customer-facing experience, demonstrating your ability to connect with customers and provide exceptional service. Your passion for delivering happiness is evident in your interactions, whether on the driveway or within the community. You are adaptable and ready to work a flexible schedule, including weekends, to meet the needs of our customers. You possess strong communication skills, allowing you to effectively engage with diverse individuals and foster positive relationships. You are motivated by performance and growth, eager to take advantage of opportunities to increase your earnings through merit-based programs. You understand the importance of teamwork and collaboration, contributing to a positive work environment.

What you'll do

As a Customer Service Delivery Advocate at Carvana, you will be at the forefront of our mission to reintroduce happiness into the car-buying process. Your primary responsibility will be to engage with customers, ensuring they have a seamless and enjoyable experience. You will assist customers during their car delivery, providing them with the information they need and addressing any questions or concerns they may have. You will also participate in community initiatives, representing Carvana and building relationships that enhance our brand presence. Your role will require you to be available for shifts from 11 am to 9 pm, working 7 days a week with rotating days off. You will have the opportunity to unlock your earning potential through our performance-based Careers Not Jobs program, which offers merit increases every 90 days based on your performance. You will be part of a team that values growth and invests in your success, providing you with the tools and support needed to thrive in your career.

What we offer

At Carvana, we believe that when our team members grow, we grow. We offer a competitive starting hourly rate of $17/hr, with significant growth opportunities based on performance. You can expect to see your pay increase as you progress through our merit-based program, with potential earnings reaching up to $19/hr within your first year. In addition to competitive compensation, we provide a supportive work environment that encourages personal and professional development. Our team members enjoy various benefits and perks designed to enhance their overall experience at Carvana. We are committed to fostering a culture of happiness and success, where every team member feels valued and empowered to make a difference.