Tax solutions for the digital asset revolution
TaxBit, headquartered in Draper, UT, is a leading provider of tax and accounting solutions for digital assets, serving over 5 million users. Founded in 2018, the company achieved unicorn status in 2021 and has raised $251.4 million in funding, positioning itself as a key player in the fintech and cr...
TaxBit offers robust health, dental, and vision benefits with certain plans covering 100% of premiums, a modern 401(k) plan with crypto access, unlimi...
TaxBit fosters a culture of collaboration and innovation, working closely with regulatory agencies and major partners like Deloitte to navigate the ev...
TaxBit • New York, New York
TaxBit is seeking an Enterprise Customer Success Manager to manage and grow relationships with enterprise customers. You'll focus on customer satisfaction, product adoption, and collaboration with internal teams. This role requires strong relationship management skills and experience in customer success.
You have a proven track record in customer success management, particularly within enterprise environments. Your experience includes managing customer relationships and ensuring satisfaction through effective communication and support. You understand the importance of product adoption and are skilled at identifying new use cases for expansion. You are comfortable collaborating with various internal stakeholders, including subject matter experts and sales teams, to provide a seamless experience for customers. You are detail-oriented and have a strong ability to analyze customer needs and feedback to drive improvements. You are passionate about helping customers realize the full value of the solutions provided and are proactive in addressing their challenges.
Experience in the SaaS industry is a plus, particularly in tax or financial services. Familiarity with digital assets and compliance challenges will help you navigate customer conversations effectively. You are adaptable and can thrive in a fast-paced startup environment, where your contributions can significantly impact the company's success.
As an Enterprise Customer Success Manager at TaxBit, you will serve as the primary point of contact for a portfolio of enterprise customers. Your responsibilities will include ensuring customer satisfaction and product adoption, as well as managing the overall health of customer relationships. You will work closely with your customers to deepen their understanding of the solutions provided and identify opportunities for expansion. You will advocate for your customers internally, collaborating with implementation and sales teams to ensure a smooth onboarding process and ongoing support. You will also track key customer outcomes and metrics to measure success and identify areas for improvement. Your role will involve educating customers on industry best practices and helping them navigate the evolving regulatory landscape related to digital assets.
At TaxBit, you will be part of a dynamic team that is shaping the future of tax reporting and compliance for digital assets. We offer a collaborative work environment where your contributions are valued and recognized. You will have the opportunity to make a significant impact on our customers' success and the overall growth of the company. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to enable compliant adoption of digital assets for the global economy.
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