Delivering convenience to millions in South Korea
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Coupang • Seoul, South Korea
Coupang is seeking a Program Manager for their Rocket Fresh division to lead customer experience innovations. You'll collaborate across various departments to enhance customer engagement and satisfaction. This role requires strategic thinking and execution skills.
You have a strong background in program management, ideally with experience in e-commerce or related fields. You possess strategic thinking and execution capabilities, enabling you to drive initiatives that enhance customer experiences. You are adept at collaborating with cross-functional teams, including operations, logistics, quality control, merchandising, marketing, and technology, to achieve business objectives. You understand the importance of data analysis in making informed decisions and developing effective solutions. You are a proactive communicator, capable of engaging with stakeholders at all levels to ensure alignment on business priorities. You thrive in a fast-paced environment and are comfortable adapting to changing circumstances while maintaining focus on delivering results.
In this role, you will manage product selection, pricing strategies, and promotions for the Rocket Fresh category, ensuring effective operations across business teams and related departments. You will collaborate with various teams to develop category-specific products and programs, focusing on quality management and competitive benchmarking. You will lead projects aimed at executing short- and long-term business strategies, ensuring alignment with organizational goals. You will analyze relevant data to propose effective solutions and develop programs that enhance business operations. You will work closely with category teams, leaders, and business analysts to establish and monitor key performance indicators, driving projects that yield the best outcomes for the organization. You will be responsible for improving and optimizing business processes, leveraging your program management skills to respond swiftly to evolving situations.
Coupang offers a dynamic work environment where you can witness daily growth and innovation. You will have the opportunity to contribute to the future of commerce and be part of a mission-driven organization focused on customer satisfaction. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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