About Ramp
The all-in-one platform for smarter financial operations
Key Highlights
- Valuation reached $8.1B in 2022, projected $22.5B by 2025
- Over 1000 employees with a focus on engineering talent
- Trusted by clients like Ro, Planned Parenthood, and Truebill
- 90% of customers switched from legacy players like Expensify
Ramp is an all-in-one financial operations platform that combines corporate cards with a comprehensive spending management dashboard. Founded in 2019 and emerging from stealth in 2020, Ramp achieved a valuation of $8.1B in early 2022 and is projected to reach $22.5B by 2025. The platform is trusted ...
🎁 Benefits
Ramp offers comprehensive medical, dental, and vision insurance, a One Medical Membership, and a 401(k) plan with employer matching. Employees enjoy u...
🌟 Culture
Ramp's culture is driven by its engineering-first approach, focusing on innovation in financial technology. The team is dedicated to automating financ...
Customer Activation Manager | Strategic Enterprise
Ramp • New York, NY (HQ)
Overview
Ramp is seeking a Customer Activation Manager to enhance customer engagement and drive adoption of their financial operations platform. You'll collaborate with various teams to ensure customer success and satisfaction. This role requires strong communication and strategic thinking skills.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally within the fintech or SaaS industry. Your experience includes developing strategies to enhance customer engagement and drive product adoption. You excel in building relationships with clients and understanding their needs, ensuring they derive maximum value from the product. You are data-driven, using analytics to inform your decisions and improve customer experiences. You possess excellent communication skills, enabling you to articulate complex concepts clearly and effectively to diverse audiences. You are proactive and thrive in a fast-paced environment, adapting quickly to changing circumstances and customer needs. You are passionate about helping customers succeed and are committed to delivering exceptional service.
What you'll do
In this role, you will be responsible for onboarding new customers, guiding them through the initial setup process, and ensuring they understand how to utilize Ramp's platform effectively. You will work closely with the sales and product teams to identify customer needs and advocate for their requirements. You will develop and implement customer engagement strategies to drive product adoption and retention. Regular check-ins with customers will be part of your routine, allowing you to gather feedback and address any concerns promptly. You will analyze customer data to identify trends and opportunities for improvement, presenting your findings to internal teams to enhance the overall customer experience. You will also contribute to the development of training materials and resources to support customer education. Collaboration with cross-functional teams will be essential to ensure a seamless customer journey from onboarding to ongoing support.
What we offer
Ramp provides a dynamic work environment where innovation is encouraged. You will have access to a wellness stipend, parental leave, and relocation support if needed. The company values its employees and offers competitive compensation packages, including benefits that support work-life balance. You will be part of a talented team that is dedicated to rethinking how finance teams operate in the age of AI, contributing to a mission-driven organization that is making a significant impact in the industry.
Interested in this role?
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