Strategic Customer Success Manager - French Fluency

Who you are

You have a proven track record in customer success or account management, ideally within a technology or SaaS environment. Your fluency in French allows you to communicate effectively with clients and understand their needs deeply. You thrive in a collaborative environment, working closely with sales, support, and product teams to ensure customer satisfaction and success. You are adept at problem-solving and can navigate complex customer challenges with ease. Your ability to build strong relationships with clients is key to your success in this role. You are passionate about helping customers achieve their goals and are committed to their long-term success.

What you'll do

In this role, you will take ownership of the customer journey post-implementation, ensuring that clients are fully utilizing Samsara's platform to meet their operational needs. You will work closely with customers to understand their unique challenges and provide tailored solutions that drive value. Your responsibilities will include conducting regular check-ins, providing training and support, and acting as the voice of the customer within the organization. You will collaborate with cross-functional teams to address customer feedback and drive product improvements. Your goal is to foster long-term partnerships with clients, helping them achieve their operational objectives through the effective use of Samsara's technology.

What we offer

Samsara offers a dynamic work environment where you can make a significant impact on our customers' success. You will have the opportunity to work with a talented team and contribute to the growth of a pioneering company in the IoT space. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in shaping the future of physical operations and making a difference in industries that are vital to our economy.