Empowering every person and organization on the planet
Microsoft Corporation, headquartered in Redmond, Washington, is a leading technology company known for its software products like Windows and Office, as well as cloud services through Azure. With over 100,000 employees, Microsoft serves millions of customers globally, including major enterprises lik...
Microsoft offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also enjoy a flexible remote...
Microsoft fosters a culture of innovation and inclusivity, emphasizing collaboration across teams and a commitment to diversity. The company values em...
Microsoft • Brazil, São Paulo, São Paulo
Microsoft is hiring a Customer Success Account Manager to drive customer success through effective management of program deliveries and strong relationships. You'll focus on the adoption of Microsoft cloud technologies. This role requires experience in customer engagement and cloud solutions.
You have a strong background in customer success management, ideally with experience in cloud technologies. You understand the importance of building strong relationships with customers and are skilled in managing program deliveries to ensure successful outcomes. You are proactive in identifying customer needs and are committed to helping them achieve their goals through effective use of Microsoft solutions. You possess excellent communication skills and can effectively collaborate with cross-functional teams to drive customer engagement. You are results-oriented and thrive in a role where you can make a significant impact on customer satisfaction and success.
Experience with Microsoft cloud technologies is a plus, as is familiarity with customer relationship management tools. You have a growth mindset and are eager to learn and adapt to new challenges. A background in technology or IT services can enhance your ability to understand customer needs and provide tailored solutions.
As a Customer Success Account Manager at Microsoft, you will be the primary point of contact for customers, ensuring their successful adoption and productive use of Microsoft cloud technologies. You will partner with customers to prioritize and plan engagements, focusing on delivering value and achieving desired outcomes. Your role will involve tracking customer progress, addressing any technical blockers, and providing feedback to engineering teams to enhance product offerings. You will orchestrate customer interactions and manage stakeholder communications to ensure alignment and satisfaction. Additionally, you will analyze customer data to identify opportunities for improvement and drive engagement strategies that enhance the overall customer experience.
At Microsoft, you will be part of a culture that embraces a growth mindset and encourages innovation. You will have the opportunity to work with cutting-edge technologies and make a meaningful impact on customers' digital journeys. We offer competitive compensation and benefits, along with opportunities for professional development and career growth. Join us in our mission to empower every person and organization on the planet to achieve more.
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