Senior Presales Engineer, Product Specialist

Who you are

You have a strong background in presales engineering and a deep understanding of how to consult on complex, multi-product opportunities. Your experience allows you to scope, design, and validate how solutions fit into clients' ecosystems, ensuring that you can effectively communicate the long-term vision of Twilio to customers. You thrive in cross-functional environments, collaborating closely with sales, solutions engineering, product, and marketing teams to identify technology patterns and shifts that can influence product strategy. You are passionate about delivering innovative solutions that empower businesses and developers alike.

Desirable

Experience with AI technologies and a solid understanding of the communications landscape will be beneficial. Familiarity with Twilio's products and services will help you hit the ground running and make an immediate impact on the team.

What you'll do

In this role, you will be a critical partner in the sales process, working closely with sales teams to understand customer needs and articulate how Twilio's solutions can meet those needs. You will scope and design solutions that integrate multiple products, ensuring that they align with the client's existing systems and future goals. Your ability to validate these solutions will be key in building trust with clients and demonstrating the value of Twilio's offerings.

You will also play a vital role in influencing product strategy by sharing insights from your interactions with clients and prospects. By identifying technology trends and shifts, you will help shape the direction of Twilio's product development, ensuring that the company remains at the forefront of the communications industry.

Collaboration is at the heart of this role. You will work with product managers, engineers, and marketing teams to ensure that the solutions you propose are not only technically sound but also aligned with market needs. Your insights will help drive product enhancements and new features that resonate with customers.

What we offer

Twilio offers a remote-first work environment, allowing you to work from the comfort of your home while being part of a vibrant and inclusive team. You will have the opportunity to grow your career in a company that values innovation and collaboration. Twilio is committed to providing a supportive culture where your contributions are recognized and valued, and where you can make a meaningful impact on the future of communications.

We encourage you to apply even if your experience doesn't match every requirement. At Twilio, we believe that diverse teams build better products, and we are excited to see what unique perspectives you can bring to our team.