Principal Software Engineering Manager

We are the Windows Servicing and Delivery (WSD) organization, our core mission is to keep customers protected and productive by delivering seamless and timely Windows updates to our customers in existing and future versions of Windows. This work demands solving complex challenges in the Windows operating systems and building mission-critical services and infrastructure. In addition to updates, we empower commercial and enterprise customers with products and solutions to deploy and secure their devices effectively. 

Our team, Release Analysis and Monitoring (RAM) plays a critical role. Our team uses large-scale distributed systems to release multiple updates to our customers each month. We are looking for a highly motivated Software Engineering Leader to join our mission. In this role, you will lead the design, development, and deployment of highly scalable, reliable software systems, shape technical strategies, and build cloud services that operate at high availability and scale, all while mentoring and empowering a diverse, talented engineering team. You will lead the design and implementation of new features by aggregating data streams, writing business logic, designing user interfaces – all using the most advanced technology stack. 

We value passion, creativity, agility, accountability and desire to learn new complex technical areas. Our customers are at the heart of everything we do, and delivering exceptional Windows experiences is our top priority. Their excitement fuels our passion for building high-quality solutions.    

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

If you're excited about building world-class teams, thrive on solving tough problems, and are driven by customer impact, we’d love to hear from you. 

• Modeling, coaching, and caring for employees and peers, helping everyone bring their best self to work and continue to grow in their careers, as you grow in yours 
• Promote cross group collaboration, working across boundaries and building partnerships with stakeholder teams to achieve consensus and best customer outcome. 
• Delivery of technical solutions with an appropriate balance of risk taking and prioritization – taking projects from ideation to results, with high quality.  
• Design, develop, and operationalize the deployment of complex, enterprise-grade cloud services that leverage multiple services and platforms, ensuring high availability, scalability, robustness, and observability. 
• Act as a Designated Responsible Individual (DRI) and guide other engineers by developing and following the playbook, working on call to monitor systems/products/services for degradation, downtime, or interruptions, alerting stakeholders about status, and initiating actions to restore systems/products/services for both simple and complex problems when appropriate. 
• As a member of the team, you will act as a Designated Responsible Individual (DRI) in an on-call rotation (typically 24/7 for one week every 6-8 weeks) to monitor system/product feature/service for degradation, downtime, or interruptions and gains approval to restore system/product/service for simple problems. 
• Lead by example, engage in discussions on the architecture of products or solutions, and apply engineering principles to establish robust and maintainable architecture and designs. 
• Driving engineering improvements and rigor within the team as well as with stakeholders.