Account Manager, EMEA

Who you are

You are an experienced Account Manager with a strong background in SaaS account management — you thrive on helping customers succeed and are driven to challenge yourself in a collaborative environment. You have a proven track record of driving growth revenue and consistently meeting or exceeding quotas. Your customer-focused approach enables you to build strong relationships and solve problems effectively, ensuring that clients receive the best possible service. You understand the importance of inventory management solutions and are passionate about empowering product sellers to thrive in their operations.

You possess excellent communication skills, allowing you to articulate complex solutions to customers clearly and effectively. You are energized by the fast-paced nature of the software industry and are eager to contribute to a high-culture environment that values teamwork and collaboration. You are adaptable and can navigate the challenges that come with managing multiple accounts while maintaining a focus on customer satisfaction.

Desirable

Experience in a similar role within the software industry is a plus, as is familiarity with inventory management solutions. You may have a background in sales or customer success, which has equipped you with the skills necessary to drive customer engagement and retention. A proactive mindset and a willingness to learn about new technologies will help you excel in this position.

What you'll do

As an Account Manager at Cin7, you will be responsible for driving growth revenue for our current customers — your primary focus will be on building and maintaining strong relationships with clients to ensure their success with our inventory management solutions. You will work closely with customers to understand their needs and challenges, providing them with tailored solutions that enhance their operations. Your role will involve regular check-ins with clients to assess their satisfaction and identify opportunities for upselling or cross-selling additional services.

You will collaborate with internal teams, including sales, product development, and customer support, to ensure that customer feedback is communicated effectively and that solutions are implemented promptly. You will also be responsible for tracking customer engagement metrics and reporting on your progress towards meeting revenue targets. Your ability to analyze customer data will help you identify trends and opportunities for improvement, allowing you to proactively address any issues that may arise.

In addition to managing existing accounts, you will play a key role in onboarding new customers, ensuring they have a smooth transition to our platform. You will provide training and support to help them maximize the value of our solutions. Your success in this role will be measured by your ability to drive customer satisfaction, retention, and revenue growth.

What we offer

At Cin7, we offer a dynamic work environment where you can grow your career while making a significant impact on our customers' success. You will have the opportunity to work with a talented team that is dedicated to empowering product sellers through innovative inventory management solutions. We value collaboration and encourage you to share your ideas and insights to help us improve our offerings.

We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. As we continue to expand, you will have the chance to take on new challenges and responsibilities, contributing to our mission of becoming the leading inventory management software brand in the world. Join us in making selling as easy as buying and help shape the future of inventory management.